Terms of service
Order Process:
Standing orders are always appreciated.
We offer 3 primary options for placing mushroom orders in addition to standing order, however #3 (below) is our preferred method which we strongly encourage:
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Place your order on the website at www.fingerlakesmushrooms.com, where you will pay for the order at check-out with a Debit, Credit or P-Card, and it will be added to our orders queue.
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Order via e-mail by sending Paul an e-mail at fingerlakesmushrooms@gmail.com, after completion of that weeks deliveries Quickbooks will send an electronic invoice to the e-mail of your choosing, (payment is welcomed on delivery if that is practical for you, but not necessary).
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Order via texting - Paul sends out a text to each chef opting in to this method on Tuesday of each week, chefs who use this method simply reply with what they would like, it gets delivered on Wednesday, and Quickbooks will send an electronic invoice to the e-mail of your choosing if payment on delivery is not practical
Turn around:
Tuesday is the ideal order deadline for orders to be placed each week, in order to make our Wednesday delivery. Wednesday morning we harvest, pack boxes and hit the road doing deliveries.
Production levels relative to advance orders that have already been placed can be communicated if necessary.
We quite often make a second Ithaca run when necessary. Typically everything on the menu is available late week after the Wednesday deliveries that are ordered after Tuesday, however one reason #3 above is preferred, is real-time communication about expectations are rapidly be communicated.
Payment Options:
For options 2 & 3 all invoices will be entered into Quickbooks after the week is closed-out, invoices go out electronically, and payments can be made online or by check, whichever is most convenient for you.
Invoicing & Setup Call:
When setting up your account in Quickbooks, we ask for the accounts payable contact information (name, e-mail & phone) and can CC the chef on invoices, if that is desired. If you could please reply-all to this message with your organization's accounts payable contact, they will be contacted shortly to schedule a quick onboarding call with Jeff Groome, he will be e-mailing from (info@fingerlakesmushrooms.com), Jeff handles all invoicing and account setup. The purpose of this Setup Call is to ensure everything runs smoothly from your first order onward.
We typically have an abundance of oyster, shiitake, beech & king for weekly demand, however we attempt to grow exactly what we will need of the chestnut and piopino varieties (so ordering either of those a week early is not a bad idea). We also grow Maitake - however, this species is unique in time to pin and time to fruit - we require a minimum of 3 weeks advance order on Miatake, and prefer 4 weeks or more advance notice (unless you're on standing order). If you have any questions in the meantime, don’t hesitate to reach out to either Jeff or I, we’re here to help!
We typically have an abundance of oyster, shiitake, beech & king for weekly demand, however we attempt to grow exactly what we will need of the chestnut and piopino varieties (so ordering either of those a week early is not a bad idea). We also grow Maitake - however, this species is unique in time to pin and time to fruit - we require a minimum of 3 weeks advance order on Miatake, and prefer 4 weeks or more advance notice (unless you're on standing order). If you have any questions in the meantime, don’t hesitate to reach out to either Jeff or I, we’re here to help!